Accessibility Statement for Digital Wolves
This accessibility statement applies to the Digital Wolves website – www.digitalwolves.co.uk
This website is run by City of Wolverhampton council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
- most video files do not have captions.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Email: customer.services@wolverhampton.gov.uk
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
Email: webmaster@wolverhampton.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .
Contacting us by phone or visiting us in person
Users who are deaf or hard of hearing who need access to any council service should contact us before visiting so we can arrange a British Sign Language (BSL) interpreter. We can also arrange this as a virtual meeting. Under normal operating times, there is a weekly drop-in session supported by Zebra Access , and we also have a text phone 07500 125590. Full details can be found here.
Find out how to contact us here.
Technical information about this website’s accessibility
City of Wolverhampton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard , due to the non-compliances listed below.
Non-accessible content
Non-compliance with the accessibility regulations
We know some parts of this website are not fully accessible:
Issues with videos
Some of our videos that we have on our site are not captioned, or may rely on auto-generated captions and may not be completely accurate. Videos do not have an audio description or transcript.
- Some videos do not have captions (WCAG 1.2.2 Captions (Pre-recorded)).
- Some videos use automatically generated captions, which may be inaccurate (WCAG 1.2.2 Captions (Pre-recorded)).
- Some video controls do not have enough contrast (WCAG 2.1 AA success criterion 1.4.11 (non-text contrast)). This is an issue with the YouTube video player.
All new videos will have captions and/or audio description and/or transcript.
We will be investigating and testing the use of alternative accessible video players e.g. AblePlayer.
Issues with PDFs and other documents
We may at times be required to publish some documents provided by external bodies in the format they provide them and therefore cannot make them accessible.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations .
What we’re doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website:
Accessibility Roadmap
- Ensure accessible video files – July 2024 – Ongoing
- Ensure accessible PDF and MS Word files – July 2024 – Ongoing
- Investigate accessible video player e.g. AblePlayer – July 2024 - Ongoing
- Reduce number of PDFs – July 2024 - Ongoing
- Annual accessibility audit - July 2025
Preparation of this accessibility statement
This statement was originally prepared on June 21, 2024.
How we tested this website
This website was tested in February 2024. The tests were carried out by accessibility specialists in the City of Wolverhampton Council web team. The team tested the most used customer journeys through the website and a sample of the different types of page. The testing followed the WCAG 2.1 AA guidelines and considered the needs of users with sight impairment, physical disabilities, hearing impairment and cognitive disabilities.
The tools used are listed below.
Screen readers: VoiceOver
Evaluation tools: WAVE, Accessibility Insights for Web and Accessibility Inspector
Other tools: Acrobat Pro Accessibility Checker, Browser zoom tool
Additional information
Changing colours, font, text size and other settings
All modern browsers allow you to change colours and font sizes. Please refer to the BBC's accessibility pages for advice on changing settings
Readability
We have made every effort to ensure this website is easily readable using 'plain English'.
In addition, we have ensured that the design of this website will not present an obstacle to usability and readability.
Signing
At present we do not offer any information on our site which is signed but should you need an interpreter to access council services you can request to use our interpreter service .
Browser Accessibility
We have aimed to make this site fully usable with any browser, including text-only and access technologies.
Cascading Style Sheets and Javascript are used, but only to enhance appearance and usability.
Please email webmaster@wolverhampton.gov.uk if you have any difficulties with a particular browser setup, and we will try to correct the problem.
